Incident History
Complete history of all incidents
August 2025 (3 incidents)
Payment Gateway SSL Certificate Expiry
Updates
Payment gateway fully operational. We have implemented automated certificate monitoring to prevent future lapses.
New certificate installed and propagating. Payment processing is being restored.
An SSL certificate for our payment gateway has unexpectedly expired. We are working with our certificate authority to issue an emergency renewal.
Payment processing is currently unavailable. Customers are unable to complete checkout. We are investigating urgently.
Warehouse System Database Corruption
Updates
Warehouse system fully restored. All data has been recovered. We have implemented additional database integrity checks to prevent future issues.
Database restored from backup. Replaying transaction logs to recover recent data. Warehouse operations resuming gradually.
Database corruption detected in the inventory tables following a failed storage migration. We are restoring from the most recent backup.
Warehouse management system is experiencing critical errors. Order fulfillment is temporarily halted. Our database team is investigating.
Product Catalog Search Degradation
Updates
Search index rebuild complete. Product search is now performing normally.
Search index has become fragmented due to recent bulk product imports. Rebuilding indexes now.
Some customers are reporting slow search results in the product catalog. We are investigating.