Incident History
Complete history of all incidents
January 2026 (2 incidents)
Updates
Tracking updates flowing normally. All shipment statuses are now current.
Webhook endpoint for carrier updates was rate limited. Implementing exponential backoff.
Shipping tracking information is not updating in real-time. Customers may see stale tracking data.
Live Chat Service Provider Outage
Updates
Live chat service fully restored. All customer communication channels are operational.
Chat provider reports they have identified the issue and are deploying a fix.
Our third-party chat provider is experiencing an outage across their platform. We are monitoring their status page.
Live chat is currently unavailable. Customers can reach support via email at support@acme.com or by phone.