Incident History
Complete history of all incidents
Customer Service Tools
E-commerce Platform
Payment Processing
Warehouse & Logistics
January 2026 (2 incidents)
Updates
Resolved
Tracking updates flowing normally. All shipment statuses are now current.
Identified
Webhook endpoint for carrier updates was rate limited. Implementing exponential backoff.
Investigating
Shipping tracking information is not updating in real-time. Customers may see stale tracking data.
Major
Resolved
Live Chat Service Provider Outage
Started:
Resolved 10 days ago
Live Chat Service
Customer Support Portal
Updates
Resolved
Live chat service fully restored. All customer communication channels are operational.
Monitoring
Chat provider reports they have identified the issue and are deploying a fix.
Identified
Our third-party chat provider is experiencing an outage across their platform. We are monitoring their status page.
Investigating
Live chat is currently unavailable. Customers can reach support via email at support@acme.com or by phone.