Incident History
Complete history of all incidents
Customer Service Tools
E-commerce Platform
Payment Processing
Warehouse & Logistics
July 2025 (1 incident)
Critical
Resolved
Major Platform Outage - DNS Failure
Started:
Resolved 6 months ago
Website & Shopping Cart
Product Catalog API
Payment Gateway
Warehouse Management System
Updates
Resolved
All services have been restored. DNS infrastructure has been fully migrated to redundant providers to prevent future occurrences. We sincerely apologize for the disruption.
Monitoring
DNS failover complete. Services are gradually coming back online. We are monitoring recovery across all systems.
Identified
Our DNS provider experienced a critical failure affecting domain resolution. We are implementing emergency failover to backup DNS infrastructure.
Investigating
We are experiencing a major service disruption. Multiple systems are currently unavailable. Our engineering team has been fully mobilized and is investigating.