Major Platform Outage - DNS Failure
Resolved
Critical
Started:
Resolved:
Affected Components
E-commerce Platform
Website & Shopping Cart
Main e-commerce website and cart functionality
Operational
Product Catalog API
Product information and search API
Operational
Payment Processing
Payment Gateway
Credit card and payment processing
Operational
Warehouse & Logistics
Warehouse Management System
Inventory tracking and fulfillment
Operational
Updates Timeline (4 updates)
Resolved
All services have been restored. DNS infrastructure has been fully migrated to redundant providers to prevent future occurrences. We sincerely apologize for the disruption.
Monitoring
DNS failover complete. Services are gradually coming back online. We are monitoring recovery across all systems.
Identified
Our DNS provider experienced a critical failure affecting domain resolution. We are implementing emergency failover to backup DNS infrastructure.
Investigating
We are experiencing a major service disruption. Multiple systems are currently unavailable. Our engineering team has been fully mobilized and is investigating.