Incident History
Complete history of all incidents
Customer Service Tools
E-commerce Platform
Payment Processing
Warehouse & Logistics
October 2025 (2 incidents)
Major
Resolved
Customer Support Portal Slow Response
Started:
Resolved 3 months ago
Customer Support Portal
Live Chat Service
Updates
Resolved
Support portal performance restored. Database indexes have been optimized.
Monitoring
Index creation in progress. Performance is improving.
Identified
Database query performing full table scans on the tickets table due to missing index. Adding index now.
Investigating
Customer support portal is loading very slowly. Ticket submission is affected.
Minor
Resolved
Shipping Carrier API Rate Limiting
Started:
Resolved 3 months ago
Shipping & Tracking
Updates
Resolved
Request queuing implemented. Shipping operations are back to normal with improved rate limit handling.
Identified
Our shipping carrier has implemented stricter API rate limits. Implementing request queuing.
Investigating
Shipping label generation and tracking updates are experiencing delays.