Customer Support Portal Slow Response
Resolved
Major
Started:
Resolved:
Affected Components
Customer Service Tools
Customer Support Portal
Help desk and ticket management
Operational
Live Chat Service
Real-time customer chat support
Operational
Updates Timeline (4 updates)
Resolved
Support portal performance restored. Database indexes have been optimized.
Monitoring
Index creation in progress. Performance is improving.
Identified
Database query performing full table scans on the tickets table due to missing index. Adding index now.
Investigating
Customer support portal is loading very slowly. Ticket submission is affected.