Customer Service Platform Upgrade
Completed
Started:
Completed:
Upgrading customer service platform with new features including improved ticket routing and chat capabilities.
Affected Components (2 components)
Customer Service Tools
Customer Support Portal
Under Maintenance
Live Chat Service
Under Maintenance
Updates Timeline (2 updates)
Completed
Upgrade completed ahead of schedule. New features are now available including improved ticket management.
In Progress
Upgrade in progress. Support portal and live chat will be unavailable during this window.