Live Chat Widget Loading Failures
Resolved
Minor
Started:
Resolved:
Affected Components
Customer Service Tools
Live Chat Service
Real-time customer chat support
Operational
Updates Timeline (3 updates)
Resolved
Live chat widget is now loading correctly for all users. We will test browser compatibility more thoroughly before future updates.
Identified
A recent JavaScript update caused a conflict with older browsers. Rolling back the change.
Investigating
Some customers are reporting that the live chat widget is not loading on the website.