Payment Processing Complete Outage
Resolved
Critical
Started:
Resolved:
Affected Components
E-commerce Platform
Website & Shopping Cart
Main e-commerce website and cart functionality
Operational
Payment Processing
Payment Gateway
Credit card and payment processing
Operational
Billing System
Invoice generation and subscription management
Operational
Updates Timeline (4 updates)
Resolved
Primary payment processor restored. All payment methods are now operational. We are implementing automatic failover to prevent future complete outages.
Monitoring
Backup payment processor activated. Processing is resuming for most payment methods. Some regional cards may still be affected.
Identified
Our primary payment processor is experiencing a system-wide outage. We are activating our backup payment processor.
Investigating
All payment processing is currently unavailable. Checkout is not functioning. Our team is investigating this critical issue.